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Returns

1/1/2017

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return with full refund. Please contact us if your MD/OD changes your prescription and you have unused, unopened boxes.

General Guidelines:
Lenses must be returned within 120 days of invoice date and accompanied by original invoice.
  • No lenses will be accepted without a minimum of 15 months expirationdate from the current month.
  • Boxe opened or damaged  or marked will not be accepted for return.
  • Boxes damaged in transit will not be a responsibility of  Jet Lenses.
  • Do not send lenses in envelopes, This reduces the risk of damage.
  • Manufacturers reserse the right to inspect lenses claimed to be defective.
Special Manufacturer Policies Honored by Jet lenses.
  • Buasch and Lomb- 800-828-9030
           "90 day performance gaurantee"or defective lenses must be returned to B&L for refund. For requiremnets please go to www.bausch.com/patientguarantee or call 866-719-7117

  • Alcon - 800-241-5999
Alcon Platinum Guarantee: full credit for returned  Dailies or Air Optix brand plus a $40 credit ( from Alcon) if the following apply:
  1. Platinum Guarantee form is completely filled out
  2. Return is accompanied by Jet lenses patient receipt No expired product.
Please see the platinum Guarantee for more details at
       
         -  https://www.myalcon.com/doc/platinum guarantee.pdf 

  • CooperVision  - 800-341- 2020
Defective lenses must be exchanged within 30 days from the invoice date. All defective and any remaining lenses must be returned with a copy of the original receipt. Packaging missing end flaps due to patient rebate redemption, or any reason, are ineligible for return.
"100 Day It's OK Guarantee" boxes mus thave remaining unopened lenses returned within 100 days of purchase.
90 pack-85; 30 pack-25; 6pack-5. eligible product for guarantee: Avaira, Biomedics, Biofinity, Proclear, Clear Sight and Vertex brands